FAQs

CONTACT

Have you got a store where I can be informed?

Yes, we have one store in Spain. Here we will answer all your questions as quickly as possible, as well as inform you and advice you about any matter regarding visual health. Or if you prefer, you can send your questions by email or you can phone us. Visit our contact section for more information.

How I can contact you?

You can contact our Customer Service by phone, or if you prefer, you can go to our store:

- Phone: 96 359 96 53

- Email: info@trendingoptic.com

- Address: C/ Mayor 14, 46920 Mislata, Valencia

SHIPPING

How I can track my order?

Just login with your user and click "My Account". There, you will find all the information regarding your order.

Or if you prefer, you can contact our Customer Service by calling 96 359 96 53 and we will gladly inform you about the status.

How can I know if my order has been sent correctly?

At the moment that we receive your order form, we validate it and we send you an automatic confirmation email, including a summary of the order. If, by some chance you do not receive this email, please contact our Customer Service.

How long do you take to ship my order?

Your order will be processed at the same time we receive your order form. Products are sent by courier to ensure the delivery. Our conditions specify that shipping may take up to 30 days, but usually it takes an average time of 14 days, depending on the complexity of the prescription and the features of the lenses.

To which address is the order shipped?

The address that we use is the one that you specified during the order process. We recommend you to specify an address where you are the longest, so we can reach you more easily. Furthermore, you can indicate us in the observations the delivery schedule that suits you better.

What should I do if my order arrives defective or it is not the correct one?

In Trending Optic we carry on a exhaustive control in the delivery of the products to avoid any mistakes, however, if your product does not correspond with what you order or was damaged during the shipment, please contact us through our Customer Service telephone (96 359 96 53) as soon as possible. In this way, we will proceed with the request, replacement or refund of the order. We will ensure that you receive your order in perfect conditions and in the shortest possible time.

What if I entered my information wrong?

Call us or email us as soon as possible to communicate the error, since we process orders pretty quickly.

SERVICE / PRODUCT

What kind of glasses am I going to find in Trending Optic?

In our online store we offer all kinds of prescription glasses, with the latest and more trending designs, the highest quality and at the best possible price in the market.

We also have a section of sunglasses with designs that can also be prescript. We offer you and recommend you to use polarized lenses because they are better for driving, skiing, water sports, etc. This is because when the light is reflected by some surfaces like water, snow or the road brightness, it is polarized and the reflection can be very disturbing. With our wide selection of eyeglasses, we easily get around this problem.

Are the products original?

Our products are original articles. All the products that you can find in our online store are from our optical store, purchased from the official laboratories and manufacturers. In addition, both sunglasses and prescription glasses come with a holster, an original cloth and an original warranty certificate.

Which guarantees does Trending Optic offers me?

Breaking guarantee

Sunglasses and prescription glasses have two years of guarantee in mount cracks originated by a manufacture defect and are 100% free. Just bring your glasses and we will replace them with new exact ones.

Manufacturing guarantee

You have a two year warranty on manufacturing defects of the lenses. The warranty does not cover scratches, tears or inappropriate handling.

PAYMENT

Which payment methods do you accept?

You can choose from the following options to make your payment:

- Credit card or debit card (Visa, MasterCard)

- Bank transfer

- PayPal

- Cash on delivery

How does PayPal work?

Once your order is validated, we suggest you to pay by PayPal. If you choose this option, you will be redirected to the PayPal service and you will not be asked to entry or to register.


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